The Issues Page

The Issues page helps project teams track and resolve issues identified by Virtual Superintendent.

An issue is generated when Virtual Superintendent detects an action or event that requires the project team's attention. For example, a failed Fit for Work checklist, a failed plant checklist, or a speeding event.

Permissions

To edit issues, assign an issue category or add comments on the Issues page, you must have the following permission:

  • Spoil Admin

Note: The Issues page is enabled and visible in read-only form to all General User accounts.

Open the Issues Page

To open the Issues page:

  1. Sign in to Virtual Superintendent.
  2. Click Menu > Issues. The Issues page opens.

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By default, the Issues page displays records for the current day. Each row represents a single issue detected by Virtual Superintendent.

To view more information about an issue, click it in the grid and the Issue Details dialog opens. This dialog contains information about the issue, including the issue type, the time and duration of the issue, and the parties involved.

If you have Spoil Admin permissions, you can also use this dialog to update the issue Status and Category, and add comments about the issue or about its resolution.

Report dates

To view issues for a different period:

  1. Click the date picker button in the upper-right corner of the page, under the Menu button. The date selector opens.

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  2. Select a date range. You can choose either Relative or Absolute. Relative reports are based on timeframe relative to the current date and time (for example, Last 24 Hours or This Week). Use relative date ranges for reports that you view regularly. Use absolute date ranges for reports covering a specific period between two dates selected using a calendar tool.

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Report updates

The update icon (a green animated circle) in the upper-right corner of the report, next to the date selector, indicates when the data was last refreshed. Hover over the icon to view the exact update time.

Issue report columns

The following columns are available in the Issues report page:

Column Description
ID Unique ID of the issue.
Time Time of the issue.
State State of the issue, either Open or Closed.
Category The category of the issue. Actioned, Withdrawn or N/A.
Type The issue type. See the Issue types table below.
Person Person associated with the issue.
Plant Plant equipment associated with the issue.
Role Role of the plant associated with the issue.
Supplier Supplier associated with the issue.
Location The geofence location of the issue.
Comments Comments about the issue added by a Spoil Admin user.

Customize page columns

To show or hide columns you aren't interested in:

  1. Hover your mouse over a column heading then click the three-dot menu. A contextual menu opens.

  2. Click Manage Columns. The column selection dialog opens.

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  3. Toggle on or off individual columns.

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To hide individual columns:

  1. Hover your mouse over a column heading then click the three-dot menu. A contextual menu opens.

  2. Click Hide Column. The column is removed from the report.

A row at the bottom of the table sums the number of items under each column giving you a total number of events, types, people, plant items, roles, supplier and locations.

Issue types

The issues report can display the following issue types:

Issue Type Description
Signed On Fit A worker has answered No to any of the Fit for Work questions asked during sign-in to the SafeSite app. Details the time and date of the event, the questions asked, and the answers provided for each question.
Plant Checklist A worker has answered No to any of the Machine Checklist questions asked after selecting a machine to operate during sign-in to the SafeSite app. Details the time and date of the event, the questions asked, and the answers provided for each question, and any photos attached.
Plant Not Onboarded A machine has entered a weighbridge without being on-boarded. Details the time and date of the event, the docket ID, the machine name (Plant ID), the load site, the materials and the load weight.
Tailgate Inspection A worker has answered No to either of the Tailgate Inspection questions asked at the end of each break. Details the time and date of the event, the questions asked, and the answers provided.
Truck Overloaded A machine's combined net weight has exceeded its allowable gross weight. Machine weights are configured on the Plant page (Menu > Plant) during onboarding. Details the time and date of the event, the overload weight, truck GVM and Tare weight, the load site, driver name, machine name (Plant ID), docket, material, target disposal area and gross axle weight.
Break Violation A machine operator has started a break and then completed a load or disposal or moved more than 500 meters during that break period. Details the time and date of the event, the distance moved, the user's name, the machine name (Plant ID), and the break start and end times.
Device Time Unsynchronised A device has reported a time that does not match Virtual Superintendent's internal server time, indicating a GPS, configuration or network connection fault.
Speeding A machine has exceeded the speed limit configured for it on the Plant page (Menu > Plant). Details the speeding event location (street name), the user, the machine name (Plant ID) and role, the supplier name, the maximum vehicle speed recorded, the speed limit set, and the speeding event duration.
Exit Without Axle Weights A machine operator has left a load area without entering all required axle weights. The number of axles for a machine is configured on the Plant page (Menu > Plant) during onboarding.
Truck Axle Weight Overloaded A machine operator has entered combined axle weights that exceed the machine’s total allowable weight. Details the time and date of the event, the docket, machine name, the site location, entry and exit time, and vehicle weight.
GPS A machine has been detected without its GPS enabled (GPS status of Disabled).
User Not Signed On A worker has entered a weighbridge location without signing in on the SafeSite app.
Plant Not Recognised An unknown truck has entered a weighbridge location. Details the time and date of the event, the docket ID, machine name, load site, entry and exit times, material, target disposal area and vehicle weight details.
Wrong Disposal Location A machine operator has dumped their load at the wrong disposal location. Details the planned disposal location and the actual disposal location, the planned and actual dump times, load sites, load times, load types and load weights.

Note: When enabled, a Tailgate Inspection checklist is shown at the end of each shift break. These checklists ask the following questions:

  • Have you checked the back tailgates and load restraint devices to ensure they are working correctly?
  • Have you checked your truck for any faults that could cause any roadworthy issues?

Save the Report

To save a copy of the Issues report:

  1. Click the orange arrow to the left of the grid. The Report Details panel expands.

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  2. Type a descriptive name into the Report Name field.

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  3. Set the privacy of the report using the Public Report toggle. Issues reports default to Public. If set to Private, only you can see the saved report unless you share it with others or you change its privacy setting later.

  4. Click Save As. The Save As New Report dialog opens.

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  5. Click Save. The Issues report is saved to the All Reports page (Menu > All Reports) under the My Save Reports folder.

Update a Single Issue

To update a single issue:

  1. Sign in to Virtual Superintendent.

  2. Click Menu > Issues. The Issues page opens.

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  3. Click an issue. The Issue Details dialog opens.

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  4. Click the Status tab.

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  5. In the Issue Status section, click Click to edit. The two dropdown fields become editable.

  6. Set the State to Open or Closed.

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  7. Set the Category to Actioned or Withdrawn.

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  8. Enter comments describing the issue or the actions taken.

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  9. Click Save.

Update Multiple Issues

To update several issues at once with the same status, category or comments:

  1. Sign in to Virtual Superintendent.

  2. Click Menu > Issues. The Issues page opens.

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  3. Select the checkboxes next to all issues you want to update.

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  4. Click the Edit (pencil) icon at the top of the selection column. The Bulk Edit panel is added to the top of the grid.

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  5. Edit the issues by opening the State and Category dropdowns and selecting new values, or by entering a new comment in the Comments field.

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  6. Click the Save icon at the top of the far-left column to save the edits or the X icon to cancel.
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