What's New in Virtual Superintendent

To learn about the latest features and improvements in Virtual Superintendent and the SafeSite mobile app, see the release notes below.

To learn about our older releases, see the Software Release Archive.

New Tractor Roles, Item Code Import Enhancements, and Reliability Improvements (July 2026)

This release introduces new Utility Tractor and Quad Tractor plant roles in Virtual Superintendent, including new map icons and 3D models, and adds a new Order Type column to the Item Code Import Template, allowing administrators to manage item code order types in bulk.

The update also improves order validation when changing suppliers on cloned orders, strengthens docket approval error handling, and resolves several docket-related issues, including label selection, label retention during bulk edits, and duplicate travel allowances.

Additional enhancements improve SafeSite user creation, Spoil Report import reliability, geofence duration calculations, pipeline import validation and error reporting, row number accuracy in import errors, and handling of invalid dates during Delivery Pipeline imports.

See below for what’s new.

Added two new tractor roles to Virtual Superintendent

Added two new plant equipment roles to Virtual Superintendent:

• Utility Tractor
• Quad Tractor

These new roles behave consistently with existing machine types and are available for selection when creating or managing plant assets.

Included in this update:

• New 3D models for both tractor types on Virtual Superintendent maps when viewing at maximum zoom levels.
• New 2D tractor map icons in Virtual Superintendent and SafeSite for low zoom levels and throughout relevant user interface fields.

Added a new Order Type column for Item Code imports

Added a new Order Type column to the Item Code Import Template, allowing administrators to set or update an item code's order type in bulk rather than editing each item code individually.

• The new Order Type column is included in both blank templates and templates populated with existing item codes.
• Supported values are Concrete, Concrete Test, and Item.
• Existing Order Type values are automatically populated when downloading a template with existing item codes.
• Imports can now create, update, or remove an item code's Order Type.
• Leaving the Order Type cell blank during import clears the existing Order Type from that item code.

Improved validation when changing suppliers in cloned orders

Fixed an issue where a cloned order could retain items from the original supplier after the supplier was changed. In some cases, this allowed orders to contain items belonging to a different supplier.

When changing the supplier on a cloned order:

• Item orders now clear all existing items.
• Spoil transport orders now clear assigned plant and truck information.
• Validation now prevents orders from being submitted without at least one line item.
• Order validation has been improved to ensure items are associated with the correct supplier.

Improved docket approval error handling

Fixed an issue that could stop Engineers and Super Users from approving dockets. In affected cases, selecting Approve caused the update to fail.

This fix also improves validation of approval errors, making it easier to identify and resolve configuration issues that could prevent a docket from being approved.

Improved label selection on dockets

Fixed an issue where labels on dockets could not be selected after scrolling through a long label list.

Previously, if the label list contained enough entries to require scrolling, labels below the initial visible area could not be selected. This could also occur when the browser window was resized and the list became scrollable.

The label selector has been updated so labels can be selected regardless of their position in the list.

Corrected removal of docket labels during bulk edits

Fixed an issue where docket labels could be removed when using the Bulk Edit feature to edit docket details.

In affected cases, labels added through integrations or the docket labels API could be cleared after a bulk edit operation was saved. This occurred because the docket revision did not correctly retain label information.

This update ensures that:

• Existing docket labels are preserved when performing bulk edits.
• Label changes made through the labels API are correctly stored in the docket revision history.
• Integration-applied labels remain attached to dockets after updates.

Fixed SafeSite users not being created when including a description

Fixed an issue that stopped new SafeSite users from being created when the Description field was populated. In affected cases, the user creation failed with a validation error even though the description could be added successfully after the user was created.

SafeSite users can now be created with the Description field populated.

Corrected duplicate travel allowances in item code groups

Fixed an issue where some dockets could receive duplicate travel allowance line items when an item code group was applied.

The issue occurred when a break variation incorrectly had the same item code assigned as the working time variation. In certain scenarios, such as using Bulk Edit to replace item codes, break variations could be treated as additional instances of the item code group, causing travel allowances to be applied more than once.

This update:

• Prevents Bulk Edit item code changes from applying item codes to break variations.
• Excludes break variations from item code group splitting logic.
• Prevents duplicate travel allowances and other duplicated item code group line items from being generated.

Improved spoil report Import reliability

Corrected an issue where Spoil Report spreadsheet imports could fail without displaying a meaningful error message when the file contained date-formatted cells in non-imported columns.

Improvements include:

• Added project time zone support during spreadsheet import processing to correctly handle date values.
• Improved Excel import validation to recognize expected column data types from the import template.
• Improved handling of date-formatted cells in columns that are not intended to contain dates.
• Prevented extra columns from causing unexpected import failures.
• Replaced generic import failure messages with clearer validation messages to help identify issues such as invalid suppliers and cost codes.

Improved geofence duration calculations

Fixed an issue that could cause geofence duration calculations to overstate the length of time plant equipment remained inside a geofence.

In some cases, equipment could enter and exit a geofence within the same second. Previous calculation logic could incorrectly pair these entry events with later exit events, causing the reported duration within the geofence to be significantly longer than the actual duration.

The duration calculation has been updated to pair geofence entry and exit events in their correct chronological order, improving the accuracy of report and dashboard metrics based on geofence durations.

Improved pipeline error row numbering

Fixed an issue where validation errors in Dockets, Delivery Order, and Weighbridge pipeline imports could reference the wrong row number.

This occurred in certain CSV files that contained characters before the header row. In these situations, the import process could incorrectly count a single row as multiple rows, causing error and warning messages to reference the wrong line number.

Importing logic has been improved to more accurately identify header rows and determine where data begins.

Improved pipeline validation and error reporting

Added validation and error reporting for Weighbridge CSV pipeline imports when files contain missing or invalid required data.

Previously, some CSV validation failures stopped records being created but did not generate entries in the Processing Tasks panel or send notification emails to integration administrators.

With this update:

• Missing or invalid required fields are now reported in the Processing Tasks panel.
• Validation errors are included in email notifications sent to integration administrators.
• Invalid rows are skipped while processing continues for remaining valid rows.
• Missing header mappings prevent the file from being processed and generate a validation error.

This release also adds validation of required fields that were previously missing and improves error messaging by standardizing validation messages and making them clearer and easier to understand.

Improved pipeline handling of invalid dates

Fixed an issue where Delivery Pipeline imports could create orders with invalid planned start dates when the source CSV contained incorrectly formatted dates.

Previously, certain invalid or partial date values could be accepted during processing and saved as invalid database dates. This could result in delivery orders being created with unusable planned start times.

With this update:

• Invalid date values are identified before records are created.
• Rows containing invalid date values are skipped instead of creating orders with invalid dates.
• Validation warnings are generated to help identify the affected records.

Subcontractor Dockets Pre-Filter, Orders Map Filtering, Quantities Drill-Down, and Performance Improvements (June 2026)

This release adds subcontractor docket pre-filtering, order-based filtering of plant equipment on the map, and a new drill-down totals view in Quantities reports to improve cost visibility.

In addition, this release includes more reliable Sign-On Profile saving, improved handling of cost codes in Orders, enhanced Quantities report performance, and clearer, more accurate integration validation and error messaging.

See below for what’s new.

Added subcontractor dockets pre-filtering

Added support for the Dockets Pre‑Filter feature for subcontractors to improve performance when working with large numbers of dockets.

When enabled, subcontractors must apply filters (such as date ranges) before dockets are loaded on the Dockets page (Menu > Dockets), preventing all dockets from loading by default and improving page load times.

The feature can be enabled per supplier from the Suppliers page (Menu > Suppliers) by setting Dockets Pre‑Filter Enabled to Yes on the General tab.

Once enabled, the filter panel is shown when the Dockets page (Menu > Dockets) opens and can be reopened at any time by clicking Docket Pre-Filters in the upper-left corner of the Dockets page.

Added map filtering of plant equipment based on order assignment

Added the ability to filter plant equipment shown on the Maps page by active order.

This includes trucks and plant equipment directly assigned to spoil and item orders, as well as trucks linked through deliveries for concrete orders.

As part of this update:

• A new Orders option is available on the Maps page filter (Maps > Click the Users, Layers and Charts panel in the top-left corner of the page to expand > Users > Filters > Orders), where orders are grouped by type (Concrete, Item, and Spoil Transport). Only active orders in an Accepted or Amended state with a delivery date of today (based on project time), are shown. Selecting an order updates the map to display only the relevant trucks or equipment.

• Orders in an Accepted or Amended state on the Orders page now include a View on map menu option (available from the three-dot menu). This opens the Maps page with the selected order pre-applied as a filter.

Added a new costs breakdown for quantities reports

Added a new Totals breakdown dialog to the Quantities report (Menu > All Reports > Create New Report > Quantities).

Users can now click any populated cell in a row to drill into the underlying data for that date and cost code.

The dialog displays:

• The selected date and cost code
• A detailed line-by-line breakdown of the underlying costs, including Docket ID, Supervisor, Engineer, Location, Quantity, and Cost
• The total aggregated cost for the selected row

Sign-on profiles not saving

Fixed an issue that could stop Sign On Profiles saving.

Previously, when editing a sign on profile and then clicking the Save button the action could fail, causing the dialog to permanently remain in a loading state and forcing the user to close the dialog.

The underlying validation issues have been resolved, and improved error messaging has been added to provide clearer feedback when saving changes.

Order cost code filter bug

Fixed an issue where inactive cost codes were displayed in the Cost Code selection list when creating or editing a Concrete Order.

Only active cost codes are now available for selection.

Quantity report issues and improvements

Corrected several issues in Quantities reports relating to performance, stability, and sorting behavior when working with large datasets.

Previously:

• The report could crash when sorting columns
• Sorting certain columns (such as Cost Captured) could cause errors messages to be shown
• Report performance degraded significantly when large numbers of cost codes and columns were loaded

To correct these issues:

• Sorting is now limited to the Date column as other columns contain calculated or complex data that cannot be reliably sorted
• The report now limits cost codes to a maximum of 8 and horizontal columns to a maximum of 70

Users can select which cost codes to display using the Manage Columns option and the report now remembers the columns selected in the previous session.

Processing Tasks sidebar Improvements

Resolved two cosmetic issues in the integrations Processing Tasks sidebar:

• Long file names (containing more than 50 characters) in the View Details panel now wrap correctly, ensuring the full CSV file name is visible
• The Show More Tasks button now loads both system-generated and user-generated tasks beyond the previous seven days, with up to 25 additional items per load and no date limit

Integration pipeline validation improvements

Resolved an issue where pipeline tasks were always reported as successful in the Processing Tasks sidebar, even when they failed.

Validation errors on the panel now more accurately reflect the outcome of pipeline operation:

• Failed when there is a fatal error such as an integration configuration error or required values missing, completely stopping orders from being created
• Completed with warnings when import files are missing data, or contain invalid data, but orders with missing values were still created. The errors and the error rows are displayed in the sidebar in yellow text.

Error notifications are also more accurate and easier to understand.

Delivery order pipeline validation improvements

Added validation for delivery order pipeline imports. Previously, emailed CSV imports could fail silently when required values were missing or data formats were incorrect, with no errors shown in the Processing Tasks panel or sent via email notifications.

With this update, files that are missing required values or contain incorrectly formatted data now trigger validation errors.

Dockets pipeline email alias UI improvements

Improved the integrations UI when creating new dockets pipelines. The wizard information and confirmation panels now display the full email alias that will be used for the integration, including the domain, rather than just the prefix.

For example, an alias of “my-docket-integration” is now shown as “my-docket-integration@integrations.myvirtualsuper.com”.

This update also introduces stricter validation rules. Email aliases can now contain only letters and single hyphens. Double hyphens are not allowed, and hyphens cannot appear at the beginning or end of an alias.

Bulk SafeSite User Import, Quantity Hours Tagging, and Tagging Enhancements (May 2026)

This release introduces bulk SafeSite user import via spreadsheet and expands tagging capabilities (in limited rollout) to support capturing hours against quantities for improved cost tracking.

See below for what’s new.

Added bulk importing of SafeSite users

A new bulk upload feature allows administrators to import and create multiple SafeSite users from Excel template files.

• SafeSIte users can be uploaded in bulk and automatically receive email invitations to register
• Supports both head contractor administrators and subcontractor administrators, with users assigned per supplier. Subcontractor administrator imports are limited to their owner supplier
• Applies SafeSIte permissions during import

This tool is used to add new SafeSite users. It cannot be used to edit existing users.

To access the Users page and use the bulk SafeSite user import feature, Admin Manager and User Admin or Subcontractor Admin and User Admin permissions are required.

For more information, refer to the Bulk Upload SafeSite Users Using an Excel Spreadsheet help article.

Tagging Features (Upcoming)

The tagging features described below have not yet been broadly released but are planned for wider availability soon.

Added quantity tagging to capture hours against quantities

Quantity tagging now supports capturing hours against individual quantity entries on dockets, allowing more accurate tracking of cost per item across dockets.

• Hours can now be recorded per quantity at the docket level (Dockets > Select Docket > Docket Approval Chain & Cost Codes > Add Quantity). Users can enter hours in the new Hours field for each cost code quantity. By default, the total hours across all quantities must match the total chargeable hours on the docket, unless Unlock Hours is enabled.
• A new Unlock Hours option allows users to override this behavior and manually adjust quantity hours. In Virtual Superintendent, go to Dockets > Select Docket > Docket Approval Chain & Cost Codes, then click Unlock Hours to adjust hours without a capped maximum. In SafeSite, edit the docket, scroll to Docket Approval Chain & Cost Codes, and tap Unlock Hours to adjust hours without a capped maximum.
• A new Capture Quantity Hours setting on cost codes controls whether hours capture is enabled (Dockets Setup > Cost Codes > Select Cost Code > Open the new Capture Quantity Hours dropdown and select Yes).

When this feature is enabled:

• Total docket hours are automatically assigned to the first quantity entry by default. Users can then manually distribute hours across additional quantities.
• For split approval dockets, hours are automatically pro-rated based on the percentage assigned to each split.

Clone Docket Submission Windows, Additional Geofence Purposes, Engineer Quantities and Approval Locking, New Advanced Reporting Values, Tagging Updates, and Bug Fixes (May 2026)

This release introduces several enhancements across SafeSite and Virtual Superintendent, including improved control over docket workflows, new geofence configuration options, and expanded reporting capabilities. Key updates include submission window support for cloned dockets, improved handling of engineer approvals on split dockets, and more accurate order filtering.

The release also adds new features for tags and hierarchies (in limited rollout), enhances integrations and pipeline behavior, and includes a range of bug fixes to improve system accuracy and usability across dockets, orders, checklists, and integrations.

See below for what’s new.

Dockets cloned in SafeSite now respect submission windows

Docket cloning now respects submission windows for late dockets. Submission windows define the maximum number of hours or days after which late dockets can no longer be submitted by standard SafeSite users. Once the configured window expires, the docket must be submitted by a Super User or Admin.

When cloning a docket in SafeSite with submission windows enabled, the date of any cloned docket must fall within the configured submission window. Users are shown the earliest allowable date, and dates outside the window (including future dates) cannot be selected.

Like conventionally generated dockets, cloned dockets cannot be submitted once their submission window has expired. These rules apply only to SafeSite and do not affect dockets cloned in HQ.

Added two new geofence purposes for earthworks

Two new geofence purposes have been added to better support earthworks workflows:

• Water Source (Standpipe) - intended for onsite watercart operations such as load counting for dust control.
• Treatment Zone - intended for material treatment areas, including lime mixing and similar activities.

These new purposes can be selected by default when creating or editing a geofence from the Purpose dropdown on the Add new polygon dialog when creating a geofence from the Maps page.

Geofences created with these new purposes behave consistently with existing purpose types, including grouping in the map sidebar and allowing visibility to be toggled by purpose. Creating a geofence requires Map Editor permissions.

Locking split docket cost code quantities and percentage approvals for engineers

Engineer approvals on split dockets in HQ have been updated to prevent approved quantities or percentages from being changed without the assigned engineer's knowledge.

When a docket is split between multiple engineers:

• Once an engineer approves their split, their approved quantities and percentages are locked.
• If another engineer makes changes that affect an already approved split, the impacted split is automatically reverted to Accepted, requiring re‑approval by the original engineer.
• Engineers can no longer modify splits assigned to other engineers once approved.

This ensures engineers are always aware of and explicitly approve any changes that affect their nominated costs, preventing unintended adjustments during split approvals.

Updated speed zones for Victoria, Australia

Speed Zones are spatial data used to identify the lowest speed limit and permitted direction of travel on Australian public roads. Australian federal agencies update this data regularly and publish it for public use.

This update ensures that the latest Speed Zone data (published April 2026) is used in the Virtual Superintendent when creating speeding event alerts for equipment using public roads in Victoria.

Added Price Reference and Item to advanced reporting

Added support for the new Price Reference entry on item codes and the Item ID code group name to the advanced reporting system.

These values are in the Docket Items table and can now be used when generating Metabase reports.

Upcoming orders filter now respects project time zone

Fixed an issue where the Upcoming orders filter on the Orders page (Menu > Orders, under the left Scheduled filter section) was incorrectly using UTC instead of the project's configured time zone. Previously, depending on the time of day:

• Some orders scheduled for today could be missing from the Upcoming filter.
• Some orders from the previous day could appear as upcoming and remain editable, even though they were in the past.

The Upcoming filter now evaluates order dates and times using the project time zone to ensure that all of today's upcoming orders are consistently included and that past orders no longer appear as upcoming or allow date/time edits due to time zone offsets.

Required docket field mappings can no longer be removed in integrations

Fixed an issue that allowed required docket field mappings (Date, Item Code, Quantity, Supervisor) to be cleared on the Docket Field Mapping page using the remove (×) icon, permanently deleting the mapping row.

Required field mappings can no longer be deleted. Clicking the remove icon now clears the selected CSV field without deleting the row, ensuring required mappings remain enforced and can be correctly reconfigured. This prevents invalid pipeline configurations and the accidental loss of required mappings during setup or editing.

Improved handling of supervisors in pipeline dockets

Supervisor handling has been improved in docket pipeline integrations when the source CSV does not include a supervisor.

• If a Supervisor is specified on the delivery order, that supervisor is now applied to the generated docket.
• If the delivery order has no supervisor (or no valid delivery order is found), the pipeline automatically falls back to the default Supervisor (Foreman) configured in the integration.

The integration setup now displays an alert when a delivery order value will override a mapped or default field, making precedence rules clearer.

Fixed an issue when cloning approved dockets in HQ

Fixed an issue that could cause the incorrect display of line items in the place of chargeable items when cloning approved dockets in HQ.

Fixed a fault displaying checklists on dockets

Fixed an issue that could cause checklists to display incorrectly when both sign‑on and sign‑off checklists were used on the same simple timesheet docket. This issue could cause duplicate checklists to be shown on the Today's Checklists page in SafeSite and checklists to be entirely missing in Virtual Superintendent.

Tagging and Hierarchy Features (Upcoming)

The tagging and hierarchy features described below have not yet been broadly released but are planned for wider availability soon.

The new Virtual Superintendent tagging system allows Tag Administrators to create simple text-based tags and assign them to supported entities, including:

• SafeSite and Virtual Superintendent users
• Map geometries
• Plant equipment
• Load count cycles
• Quantities

Tags can be used with a global filter to identify, group, and analyze entities in various locations across the platform (for example, on the Maps and Plant pages).

Tags can also be organized into multi-level hierarchies, enabling more structured classification and detailed breakdowns. Access to tags available for filtering can also be controlled on a per-user basis.

To learn more about enabling these tagging and hierarchy features for your project, please contact customer support.

HQ: Quantity tagging with tag hierarchies

A new quantity tagging with tagging hierarchies feature has been introduced to allow projects to define and use hierarchical tag structures to accurately attribute quantities recorded on dockets.

Key capabilities of the tag hierarchy system include:

• Creating, editing, and managing tag hierarchies from a dedicated Hierarchies admin page (accessed from the Tags page, Menu > Tags).
• Importing hierarchies from CSV for faster setup.
• Associating one or more hierarchies with cost codes.
• Adding multiple quantities to a docket cost code and tagging each quantity using values from an assigned hierarchy.
• Capturing hierarchical quantity data for improved breakdown, reporting, and approval accuracy.

Hierarchies are configurable per project and must be explicitly enabled before use. This enhancement provides more structured quantity tracking without impacting existing docket, cost code, or import workflows.

SafeSIte: Hierarchy-based quantity input

The SafeSite app now supports hierarchy-based quantity input, enabling quantities recorded on dockets to use tagged quantities and hierarchies configured in HQ.

For cost codes with hierarchies assigned:

• Users can select a quantity type from the configured hierarchy.
• Users must enter the actual quantity value, displayed alongside the relevant unit of measure (UoM).
• Multiple quantities can be recorded against a single docket cost code.
• Entered quantities are visible to Supervisors when reviewing and accepting dockets in SafeSIte.

HQ: Global filter enhancements for tags and restricted users

A new global tag filtering system is now available for customers using tags. This filter is used to identify entities that have been assigned specific tags (for example, polygons on the Maps page (Menu > Maps) or users who have been assigned specific tags).

When the global filter is activated (by clicking the globe icon in the top menu bar and then specifying filter conditions), only entities with the required tag filter rules are shown in the interface.

Users can also be restricted to see only tags they have permission to access. This option is enabled by activating the Restrict View to User Tags option on the Virtual Superintendent permissions dialog. Tags that the user can see when this feature is enabled are shown at the top of the permissions dialog.

HQ: Tagged order locations and improved location filtering

A new managed Orders tag group is now available for locations. This group is automatically added to the Tags page (Menu > Tags) when enabled for a project and cannot be edited or removed by users. The tags in this group control which locations are available within the Orders workflow.

The Orders group includes the following tags:

• Concrete
• Concrete Test
• Item
• Spoil - Load Site
• Spoil - Dump Site

Geofence locations can be assigned these tags to determine where they can be used in orders. When creating or editing an order, available locations are filtered based on the selected order type:

• Only relevant, tagged locations can be selected when creating orders.
• Spoil transport orders now separate load and disposal site selection (selectable from the Load Site and Disposal Sites dropdowns when creating a spoil transport order).
• For Disposal Sites dropdown selection, if the selected supplier has specific disposal sites configured, only locations that are both linked to that supplier and tagged with Spoil - Dump Site are available for selection.

The Orders page (Menu > Orders) location filter has also been improved to support filtering by tagged locations. For example:

• Selecting a Concrete Type from the Orders page filter shows only locations tagged with Concrete.
• Selecting All shows all locations except those tagged Spoil - Dump Site, which cannot be used as an order location.

This feature can be enabled for projects by Virtual Superintendent support.

Clone Dockets, Custom Map Terrain Layers, Mandatory Order Change Reasons, Item Field for Item Code Groups, and Integration UI Improvements (April 2026)

This release adds a new Clone Dockets feature in Virtual Superintendent and the SafeSite app, support for importing custom map terrain layers, a new mandatory Order change reason dropdown list, a new Item field for Item Code Groups, and fixes several cosmetic and validation issues in the Integrations page.  See below for what’s new.

Added the new Clone Dockets feature

Both Virtual Superintendent and the SafeSite mobile app allow you to duplicate existing dockets.

In Virtual Superintendent, Dockets Super User and Subcontractor Admin users can clone dockets.

In the SafeSite mobile app, docket cloning is available to Docket Contractor users who belong to a supplier with cloning enabled.

You can duplicate existing dockets:

• From the Super User Dockets page (for Dockets Super User accounts) and the Dockets page (for Subcontractor Admin users) in Virtual Superintendent
• When creating a docket in the SafeSite app (for example, after signing on or from the My Dockets list)
• From the Docket Actions menu when viewing a docket in the SafeSIte app

When a docket is cloned, the new docket is pre‑populated with information from the source docket. The duplicated docket:

• Requires you to select a docket date during the cloning process
• Requires you to assign a Supervisor during the cloning process (when using SafeSIte, not HQ)
• Includes all attachments and allowances from the source docket
• Removes all file attachments (such as photos or spreadsheets), labels, and approval details from the source docket
• Is automatically created in a Draft state

Once created, the cloned docket can be edited and submitted like any other docket, subject to your account's user permissions.

Note that Weighbridge and delivery dockets cannot be cloned.

See the Cloning Dockets help center article for more information.

Added support for custom terrain layers on maps

You can now import custom map terrain layers from the Map Layers page (Menu > Map Layers).

Terrain layers display land elevation and topographical contours, making it easier to visualize a site when viewing the Maps page (Menu > Maps) with the map's 3D view enabled.

Terrain layers can be imported into Virtual Superintendent as Digital Elevation Model (DEM) data in GeoTIFF format (as .tif or .tiff files) with a maximum file size of 5 GB.

The View Overlays permission is required to view imported terrain layers in the SafeSite app.

The Map Editor permission is required to access and manage terrain layers on the Map Layers page in Virtual Superintendent.

For more information about importing map tiles, see the Using the Map Layers Page help center article.

Require a change reason when updating orders

You can now require a change reason be specified when updating an order from the Orders page (Menu > Orders). This improves analytics visibility when tracking order changes.

When this feature is enabled in HQ Admin, editing an order and selecting Update displays a mandatory Reason for change dropdown on the confirmation dialog. The available change reasons are configured in HQ Admin. A new free‑form Notes field is also available on the dialog for additional information.

If no change reasons are configured, only the Notes field is shown.

Added a new Item field to item code groups

This release adds a new optional Item field to the Item Code Group dialog when creating (Add Group) or editing existing Item Code Groups from the Dockets Setup page (Menu > Dockets Setup).

When an Item name is specified, item code groups display as [Item Name] – [Group Description] on:

• Dockets pages (for users other than subcontractors)
• The Orderable Items page
• The SafeSite User Permissions dialog
• Item code selection in orderable items

If no Item name is specified, item code groups display only their group description.

Add crew to existing crew dockets

You can now add crew chargeable items to an existing crew docket in SafeSite. This makes it easier to update existing crew assignments without creating a new docket.

When you tap Add chargeable item from the action menu in a crew docket, the docket wizard opens and you are prompted to select a docket type (crew) and then one person to add to the docket. Repeat as needed to add more than one new crew member.

Updated display of crew dockets in SafeSite

Item Code Descriptions for each crew member are now always shown in crew dockets, even when the Supervisor or Leading Hand that created the docket does not have access to the Item Codes themselves.

Previously, only the Item Code ID was shown.

Fixed various Integrations UI issues

Several issues in the Integrations interface have been fixed and improved, including:

• Updated warning messages to use Supervisor instead of Foreman when a Supervisor is not correctly mapped.
• Updated the integration confirmation page to display the actual supplier's name instead of the placeholder text “A supplier”.
• Updated Item Code Keys and Cost Code Keys to display user‑friendly field names (Item, Description, Cost Code, Name) instead of internal configuration names.

Download Orders as PDF, New Map Layers Page, Updated Speed Zone Data, and Integration and Filtering Improvements (April 2026)

• A new Download as PDF option to the Orders page action menu.
• The new Map Layers page, used for importing and managing custom map layers.
• Default item codes and late docket submission windows for SafeSite users.
• The latest Speed Zone data for speed alerts in Australia.

• An issue when using Date range filtering.
• An integrations permissions issue.

Added a new Download as PDF option to the Orders page

1. Open the Orders page (Menu > Orders).
2. Select an order from the list.
3. Open the Actions menu (three vertical dots) in the top-right corner of the screen.
4. Click Download as PDF.

• Order number
• Order type
• Order status
• Scheduled date
• Order details

• Order number
• Current date

• Attachments, sub-orders, and deliveries are not included in the PDF.
• Long orders are automatically split across multiple pages.
• Layout and formatting have been optimized for readability.

Added a new Map Layers page

1. Open the Map Layers page (Menu > Map Layers).
2. Click UPLOAD MAP. The UPLOAD MAP dialog opens.
3. Click CHOOSE FILE. Your file explorer opens.
4. Navigate to an .mbtiles, .tif, or .tiff format file on your computer.
5. Select the map file then click Open. The file explorer closes.
6. Click UPLOAD on the UPLOAD MAP dialog. The file is imported and processed.

• Layer Name - The name of the imported map layer.
• Layer type - The type of map layer (for example, drone, satellite, linework, or terrain).
• Display order - The order of the layer in the map layers list.
• Processing state - The processing state of the uploaded map layer.
• Default Toggle State - Whether the map layer is enabled by default on the Virtual Superintendent Maps screen. True or False.
• SafeSite Default Toggle State - Whether the map layer is enabled by default on the SafeSite app Maps screen. True or False.
• Deleted At - The deletion status of the map file. Not Deleted or Deleted.

1. Open the Maps page (Menu > Maps).
2. Open the Users, Layers and Charts panel in the top-left corner of the page.
3. Click the Layers tab.
4. Open the Base Layers section.
5. Enable the imported layer using the toggles. The default visibility of each layer is determined by the Default Toggle State setting on the Map Layers page.

Added the ability to set a default item code for SafeSite users

1. Open the Users page (Menu > Users).
2. Select a SafeSite app user from the list. The User Permissions dialog opens.
3. In the Docket Contractor section, open the bottom dropdown menu and select more than one item code.
4. Click outside the dropdown list to close it. The selected item codes are added to the User Permissions dialog box.
5. Click the outlined gray chevron icon on the item code you want to set as the default. The chevron changes from outlined to filled gray.
6. Click Save. Your configuration is saved and the User Permissions dialog closes.

• Selecting a different item code updates the default
• Selecting the default item code again removes its default status

Added late docket submission windows

Updated the Speed Zones used for the Australian states of Victoria and New South Wales

Updated integration behavior

Fixed a date range filtering bug

Fixed a docket validation issue

Crew Dockets, New Order States, Subcontractor Order Admin Permissions, Price Reference Field & Bug Fixes (March 2026)

Crew dockets for leading hands and supervisors

• You can select only users assigned to the same supplier.
• Each selected user appears as a separate line item in the docket.

New supplier order states

• Amended
• Cancel Requested
• Cancelled

New Subcontractor Order Admin permissions

New Price Reference field for item codes

Show All Plant checkbox persistence

Fixed a validation issue when accepting split dockets

Fixed table row formatting and pagination display

Order Improvements and New Advanced Reporting Tables (January 2026)

Virtual Super Orders - Updates and Improvements:

Scheduled Time Required for Concrete Orders

Item Codes set to Not Visible

Status Resets when Order Updated

Active / Inactive Orderable Items

Match Spoil Transport Orders to Material Movements

• Project
• Supplier
• Plant
• Movement time

Supplier External Order Numbers & Notes

Clone Orders with Sub-orders

Default Supplier Contacts

Sub-Orders - View Original Concrete Order

Filter - Only Show Orders Assigned to you

Advanced Reporting Tables:

The Plant Table now contains additional columns: External Device ID and External Device Type. These columns provide external tracking information, including the type of external device and its ID.

Docket Items - Additional Columns